Content:
♦ Transportation:
- Accessible Transportation Services
- Rent a Car For Self-Driving
- Disabled Parking Permits
- Trains
- Buses
- Citypass – Jerusalem Light Rail
♦ Rental Equipment
♦ Equipment Repair Services
♦ Accessibility Complaints
♦ Essential Phone Numbers
Transportation
The Israel Airports Authority is obliged and considers itself responsible for providing physical infrastructure and providing equal service to passengers with disabilities.
Israel has 2 international airports: Ben Gurion and Ramon and 4 airports for domestic flights only.
Information on accessibility at the airports >>
Accessible Transportation Services
In Israel there are several companies that provide transportation services for people with disabilities in accessible vans and buses.
In addition, about 900 special taxis are operated in Israel for people with disability, according to special licenses granted to them by the Ministry of Transport. Each taxi is equipped with a special lift or a ramp that allows easy entry and exit of passengers in a wheelchairs.
Rent a Car For Self-Driving
According to Israeli law, all major car rental companies must also have accessible vehicles for people with mobility disabilities.
In addition, there are unique companies renting cars for self-driving for people with disabilities.
It is recommended to make the order as soon as possible and to clarify with the company the specifications in the vehicle.
Disabled Parking Permits
Currently in Israel there are no Disable Parking Permits / Badges to visiting drivers with disabilities.
Trains
Israel Railways – Lines and Stations Accessibility
In general, stations and trains are fully accessible. However, there may be cases that may affect the accessibility of stations and trains. Therefore, to make sure in advance that your travel route is fully accessible, you can call the Customer Service Hotline on *5770.
In addition, in order to assure you of optimal service and pursuant to the Equal Rights for Disabled Persons Regulations, if you require assistance of a staff member when boarding and disembarking from the train at the station, please coordinate with ‘Israel Railways’ through the website or through the Customer Service Hotline at *5770.
‘Israel Railways’ will make every effort to provide you with the best possible service, even if you have not coordinated your trip in advance.
In any case, between 20:00 and 06:00 the following morning, on Saturday nights and also in the case of a group of wheelchair bound passengers traveling (2 persons or more), you are requested to coordinate your trip in advance.
The Intercity buses in Israel are not accessible to passengers who use a wheelchair.
All city buses are accessible – Accessible low-floor city buses equipped with:
- Adapted signposts and accessibility symbols
- Physical access control: door and ramp width, securement and clamp equipment and etc.
- Priority accessible seating
- Internal and external paging systems.
- Electronic dashboards that display times and targets
- Audible announcement
- Training for drivers
- Allowed access with service animals
Ministry of Transport & Road Safety – Info Center
Information from all the transport operators in Israel: routs and scheadules, fairs, tickets, discounts and rav-kav, lost and found and more.
Telephone: *8787
website >>
The Bus companies in Israel:
Egged
Website >>
Accessibility in Egged’s assets and services >>
Dan
Website >>
Accessibility in Dan >>
Kavim
Tel: *2060
Fax: 03-5570610
Metropoline
Tel: *5900
Email: cs@metropoline.com
Afikim
Tel: *6686
E-mail: appeals@afikim-t.co.il
Citypass – Jerusalem Light Rail
The Light Rail was designed in consultation with accessibility consultants, in order, as far as possible, to suit the train to passengers with various disabilities.
The train is accessible to people with disabilities through direct channels as well as digital channels, with the aim of assisting and improving their integration into society with dignity, equality and independence.
Accessibility at the stations
Stations – entrance into the train cars is simple and safe thanks to the level of the station platform, which matches the height of the floor of the car, permitting smooth and easy entry to users of wheelchairs, as well as parents with baby carriages, etc.
In the stations themselves – there is a place designated as a waiting area for people in wheelchairs/electric carts.
Along the station there are marked areas for the blind located facing the zone for the opening of the double doors, ensuring safe entry for those passengers.
Electric carts – it is possible to enter the train with a type A cart with a width of 75 cm, a length of up to 120 cm. and a seat weight of up to 130 kg., permitted for travel on public transportation, including the Light Rail.
Dogs – a guide dog accompanying the holder of a certificate of blindness may travel in the car, as well as a guide dog during its training period, dressed in a vest on which is written: “guide dog in training”. The trainer must pay full fare.
The train – in all the cars there is a designated place to strap a wheelchair/electric cart next to a folding seat (the place is marked with the accessibility symbol). The Light Rail controllers will be pleased to assist as far as possible in entering/leaving the train and in strapping the wheelchair/electric cart in the place designated for this in the train car.
Support poles – there are support poles along the length of the train marked in a glowing color.
Accessible Tourism
The subject of accessible tourism has gained tremendous momentum over the past years in Israel. progressive legislation has pushed forward accessibility adaptations and more and more places – forests, parks, walking trails, attractions, beaches, visitor centers, picnic areas and more – have been adapted to people with disabilities.
The Main Tourist Sites in Israel >>
Most of 4-5 stars hotels in Israel holds accessible rooms, but it is recommended to verify with the hotel the fulfillment of all your accessibility needs
King David Jerusalem
Call us daily:
Sunday: 9:00 – 20:00
Monday- Thursday: 9:00 – 23:30
Friday: 9:00 – 14:00
International Call: Tel: +972-3-7408966
North America: Toll-Free: 1-800-223-7773/4
UK, Germany, France & Belgium: Toll-Free: 00-800-326-46835
Dan Panorama Tel Aviv
Call us daily:
Sunday: 9:00 – 20:00
Monday- Thursday: 9:00 – 23:30
Friday: 9:00 – 14:00
International Call: Tel: +972-3-7408966
North America: Toll-Free: 1-800-223-7773/4
UK, Germany, France & Belgium: Toll-Free: 00-800-326-46835
Dan Tel Aviv
Call us daily:
Sunday: 9:00 – 20:00
Monday- Thursday: 9:00 – 23:30
Friday: 9:00 – 14:00
International Call: Tel: +972-3-7408966
North America: Toll-Free: 1-800-223-7773/4
UK, Germany, France & Belgium: Toll-Free: 00-800-326-46835
Inntercontinental David Tel Aviv
Telephone: +972-3-7951111
Prima Millennium, Ra’anana (center)
Tel:+972-9-7636363
E-mail: millennium@prima.co.il
Pastoral Hotel Kfar Blum (north)
Tel:+972-4-6836611
Fax:972-4-6836600
E-mail:pastoral@kbm.org.il
Nir David Country Lodge (north)
orders center:
Sunday – Thursday, 8 a.m. to 7 p.m. | Fridays 8 a.m. to 5 p.m.
Phone: 04-6488525 | email: ash@nirdavid.org
Tour Guides
A list of companies that provide tourism services for people with disabilities and people with special needs: adapted travel, special transport and tested routes, accessible hotels, attractions and recreational areas..
Click here >>
GoIsrael – The Official Website of Tourism to Israel
Rental Equipment
In Israel you have the option to rent the medical and mobility equipment that you need, from several companies: Wheelchairs , Mobility Scooters , Hoists, Walkers, Portable oxygen concentrator, And more…
Medical Centers
We wish you good health and hope that your visit in Israel will pass without any need to visit a hospital.
But in case you need medical treatment, we have compiled a list of all the major hospitals throughout Israel.
For the list of hospitals – click here >>
Having trouble with inaccessible service? Couldn’t get to where you needed because of a lack of accessibility? Tell us…
Referral via fax, text message, and email is for people with hearing impairments and / or speech impairments only
Magen David Adom
Israel’s national emergency medical, disaster, ambulance and blood bank service.
Phone: 101
Text Message: 052-7000101
Fax: 1-800-500-101
E-mail: 101@mda.org.il
Israel Police
Phone: 100
Text Message: 052-2020100
Fax: 08-6525111
E-mail: listen@police.gov.il
Israel Police Information Center
Phone: 110
Email: tlunot@police.gov.il
Fax: 02-5898823
Israel Fire and Rescue Services
Phone: 102
Text Message: 050-5960735
Fax: 03-9532230
Home Front Command
Phone: 104
Text Message: 052-9415520 , 052-9415521
Fax: 08-9783603
Israel Electric Corporation
Phone: 103
Text Message: 050-5960735
Fax: 1-800-200-103
The Accessibility Information Center in Eilat and The Arava
Phone: 054-6116801
